Waterbeach Pharmacy (9010685)

Inspection summary findings

Principle 1. Governance

The pharmacy’s team members generally follow safe practices. They keep the records they need to by law. They can show how they protect vulnerable people. And they understand what they can and cannot do when there is no pharmacist present. People’s private information is largely kept safe. And the team members record some of their mistakes, so they can reduce risks. But the lack of written procedures about higher-risk medicines may mean that the pharmacy team are not fully aware of best practice when supplying these medicines.

Principle 2. Staff

The pharmacy’s team members are suitably trained for the roles they undertake. They share ideas to improve how the pharmacy operates. And they can raise concerns if needed. The team members receive some support in keeping their skills and knowledge up to date. However, the lack of a formal review process coupled with the limited recording of dispensing mistakes may make it harder for the pharmacy to identify and support any staff learning needs or skills gaps.

Principle 3. Premises

The pharmacy’s premises are safe, secure, and suitable for the services it provides. The pharmacy generally presents a professional image to people who use its services.

Principle 4. Services, including medicines management

The pharmacy’s services are generally undertaken safely and effectively. It gets consent from people before making changes to the way it provides services to them. It takes the right action in response to medicine recalls and safety alerts to protect people’s health and well-being. And it gets its medicines from reputable sources and generally stores them and other stock safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely. It maintains its equipment appropriately, so it is safe to use.