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Pharmacy inspections

Inspection reports and learning from inspections

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Waterbeach Pharmacy (9010685)

Inspection outcome: Standards met

Last inspection: 24/07/2019

Pharmacy context

The pharmacy is situated in the centre of this rural village. It offers all the essential pharmacy services including dispensing NHS prescriptions and receiving waste medicines for safe disposal. It offers a prescription delivery service. And it supplies medicines in multi-compartment compliance aids to a small number of people who live at home. Most of this service was recently transferred to another pharmacy owned by the same company. Medicines Use Reviews (MURs) and the New Medicine Service (NMS) are undertaken by the pharmacist. A small number of people receive instalment supplies for substance misuse treatment. The pharmacy provides flu vaccinations seasonally and the pharmacists also offer travel vaccinations and other travel health advice. It occasionally provides emergency hormonal contraception under a patient group direction (PGD). It has a wholesale dealer's licence.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s team members generally follow safe practices. They keep the records they need to by law. They can show how they protect vulnerable people. And they understand what they can and cannot do when there is no pharmacist present. People’s private information is largely kept safe. And the team members record some of their mistakes, so they can reduce risks. But the lack of written procedures about higher-risk medicines may mean that the pharmacy team are not fully aware of best practice when supplying these medicines.

Principle 2. Staff

Standards met

The pharmacy’s team members are suitably trained for the roles they undertake. They share ideas to improve how the pharmacy operates. And they can raise concerns if needed. The team members receive some support in keeping their skills and knowledge up to date. However, the lack of a formal review process coupled with the limited recording of dispensing mistakes may make it harder for the pharmacy to identify and support any staff learning needs or skills gaps.

Principle 3. Premises

Standards met

The pharmacy’s premises are safe, secure, and suitable for the services it provides. The pharmacy generally presents a professional image to people who use its services.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are generally undertaken safely and effectively. It gets consent from people before making changes to the way it provides services to them. It takes the right action in response to medicine recalls and safety alerts to protect people’s health and well-being. And it gets its medicines from reputable sources and generally stores them and other stock safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely. It maintains its equipment appropriately, so it is safe to use.

Pharmacy details

5 Greenside

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards