Inspection outcome: Standards met
Last inspection: 03/06/2019
Pharmacy context
The pharmacy is located in a residential area on the outskirts of Torquay. The pharmacy dispenses NHS and private prescriptions. The pharmacy delivers medicines to people. It also supplies multi-compartment medicines devices for vulnerable people to use. The pharmacy offers advice on the management of minor illnesses and long-term conditions. It also offers flu vaccinations, a minor ailments scheme, emergency hormonal contraception and drug user services.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages risk appropriately. Team members record their errors and review them. But they do not record enough detail to identify patterns of errors. So it is difficult to formulate clear actions to prevent them from happening again. The pharmacy has written procedures in place for the work it does. The pharmacy asks people for their views and acts suitably on the feedback. The pharmacy has adequate insurance to cover its services. The pharmacy keeps the records required by law. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people and act to do this when needed.
Principle 2. Staff
The pharmacy has enough staff. Team members are appropriately trained for their roles and they keep their skills and knowledge up to date. Team members suggest and makes changes to improve their services. They communicate well with each other.
Principle 3. Premises
The pharmacy provides a safe and secure environment for people to receive healthcare. But the fixtures and fittings are dated which does not present a professional image. The consultation room is accessed through the pharmacy’s dispensary. This may mean that members of the public may see people’s private information.
Principle 4. Services, including medicines management
The pharmacy is accessible and advertises its services well. It supplies medicines safely. The pharmacy gives additional advice to people receiving high-risk medicines. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and regularly checks that they are still suitable for supply. But it does not always remove medicines from the shelves when they have expired which increases the risk that they could be supplied to people. the pharmacy delivers prescription medicines safely to people's homes. It keeps records to show that it has delivered the right things to the right people. The pharmacy deals with medicines that people return to it appropriately.
Principle 5. Equipment and facilities
The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean, tidy and maintains them well.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |