Inspection outcome: Standards met
Last inspection: 27/06/2019
Pharmacy context
The pharmacy is located in a small parade of businesses in a residential area. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy dispenses medicines in multi-compartment compliance aids for people who have difficulty managing their medicines. Services include prescription collection and delivery, and seasonal flu vaccination.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. The pharmacy team makes sure that people have the information they need so that they can use their medicines safely. The pharmacy team does not always provide people with a detailed description of each medicine when they are packed together in multi-compartment compliance aids. So patients and carers may not always be able to identify which medicines are which. The pharmacy has written instructions which tell staff how to complete asks safely. But it does not review these regularly so they may not always reflect current best practice. The pharmacy team members do not always record their mistakes and who made them. So they may be missing opportunities to learn and prevent the same errors happening again. The pharmacy keeps people’s information safely. The pharmacy asks its customers for their views. The pharmacy generally keeps the records it needs to so that medicines are supplied safely and legally. The pharmacy team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy team manages the workload within the pharmacy and works well together. The team members are supported in keeping their knowledge up to date. They are comfortable about providing feedback to the pharmacist.
Principle 3. Premises
The premises are clean, secure and suitable for the provision of its services.
Principle 4. Services, including medicines management
The pharmacy’s working practices are generally safe and effective, and it gets its medicines from reputable sources. But it does not always record the date of opening on liquid medicines or always store medicines in their original packaging. This could affect stability of the medicines and may mean the pharmacy cannot be sure that medicines are safe to use. The pharmacy does not keep records of the checks it makes in response to safety recalls. So it may not be able to show that it has taken the right steps to keep people safe in the event of a future query. The pharmacy’s team members are helpful and give advice to people about where they can get other support. They also make sure that people have all the information they need so that they can use their medicines safely. The pharmacy team makes sure that medicines are stored securely at the correct temperature so that medicines supplied are safe and effective.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |