Inspection outcome: Standards met
Last inspection: 18/06/2019
Pharmacy context
This is an independently run community pharmacy, one of three belonging to the same company. The pharmacy is on a parade of locally run shops and businesses, in a residential area of Acton. As well as the NHS Essential Services, the pharmacy provides medicines in multicompartment compliance packs (MDS trays), for 40 people. It also provides Medicines Use Reviews (MURs), New Medicines Service (NMS), seasonal influenza vaccinations, travel health services, emergency hormonal contraception (EHC), medicines for erectile dysfunction and a delivery service.
Inspection summary findings
Principle 1. Governance
In general, the pharmacy’s working practices are safe and effective. Its team members understand their roles and responsibilities. They log any mistakes they make during the dispensing process. They learn from these and take action to avoid problems being repeated. But, they could do more to reflect on what had gone wrong so that they could improve their procedures overall. The pharmacy could also do more to respond effectively to feedback from people. The pharmacy team generally keeps the records required in law but its records for controlled drugs could be clearer and more accurate.
Principle 2. Staff
The pharmacy team manages its workload safely and effectively. Team members work well together. They are comfortable about providing feedback to pharmacists and managers and play a part in improving the pharmacy’s services.
Principle 3. Premises
The premises are generally clean, secure and suitable for the services it provides.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively and makes them available to everyone. Members of the pharmacy team give people the advice and support they need to help them use their medicines safely and properly. In general, the pharmacy manages its medicines safely and effectively. The pharmacy team checks stocks of medicines regularly to make sure they are in date and fit for purpose and stores them appropriately and disposes waste medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the right equipment and facilities for the services it provides. It uses its facilities and equipment to keep people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |