Wainwright Chemist (1031692)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are generally safe and effective. Its team members identify and manage risks effectively. They log any mistakes they make during the dispensing process. They learn from these and take action to avoid problems being repeated. The team members respond effectively to people’s feedback by making changes to improve the quality of its services and they keep people’s information safe. In general, the pharmacy’s team members understand their roles and responsibilities but should review what they can and cannot do when the pharmacist is absent.

Principle 2. Staff

The pharmacy team manages the workload well and team members use their professional judgement to make decisions in the best interests of people. Pharmacy team members work well together. They are comfortable about providing feedback to each other and are involved in improving the pharmacy’s services.

Principle 3. Premises

The premises are clean, secure and suitable for the services provided.

Principle 4. Services, including medicines management

The pharmacy provides services safely and effectively and makes its services available to everyone. Staff give people the advice and support they need to help them use their medicines safely and properly. In general, the pharmacy manages its medicines safely and effectively. But, it was not yet scanning products with a unique barcode, as required in law. The pharmacy stores its medicines safely, but its team members could do more to make sure that medicines with a short shelf life left are removed from stock promptly.

Principle 5. Equipment and facilities

The pharmacy has the right equipment and facilities for the services it provides, and it uses these to keep people’s information safe. But, it could do more to ensure that equipment is kept hygienically clean.