Inspection outcome: Standards met
Last inspection: 27/02/2020
Pharmacy context
A community pharmacy set on a parade of shops on a busy road between Balham and Clapham Common. The pharmacy opens six days a week. And most people who use it work or live close by. The pharmacy sells a range of over-the-counter (OTC) medicines and some health and beauty products. It dispenses NHS and private prescriptions. It provides multi-compartment compliance packs (compliance packs) to help people take their medicines. And it delivers medicines to a few people who can’t attend its premises in person. The pharmacy provides winter influenza (flu), and travel, vaccinations. And it can supply malaria prevention medicines through its paid-for patient group directions (PGDs). The pharmacy can supply the morning-after pill for free. And it can provide free chlamydia testing kits to certain people. It also offers blood pressure (BP) checks and a substance misuse treatment service.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to help make sure its team works safely. It adequately monitors the safety of its services. It has insurance to protect people if things do go wrong. It mostly keeps the records it needs to by law. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They identify and manage risks appropriately. And they try to stop mistakes happening. They understand their role in protecting vulnerable people. And they generally keep people’s private information safe.
Principle 2. Staff
The pharmacy has enough people in its team. Members of the pharmacy team keep their skills and knowledge up to date. So, they can deliver safe and effective care. They work well together and use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides an adequate and a clean environment for people to receive healthcare. It has a room where people can have private conversations with members of the pharmacy team. But the pharmacy doesn’t always have the storage space it needs.
Principle 4. Services, including medicines management
The pharmacy provides services people can access. Its working practices are generally safe and effective. It offers vaccinations and keeps records to show that it has given the right vaccine to the right person. It gets its medicines from reputable sources and it mostly stores them appropriately and securely. Members of the pharmacy team generally dispose of people’s waste medicines properly. And they mostly carry out the checks they need to. So, people get medicines or devices which are safe.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. Its team makes sure the equipment it uses is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |