Inspection outcome: Standards met
Last inspection: 19/08/2024
Pharmacy context
This pharmacy is situated in a retail premises on a busy main road in Knightsbridge, London. It first registered in October 2023, and it is open seven days a week. The pharmacy sells over-the-counter medicines, and a range of wellbeing and skin care products, and it dispenses occasional private prescriptions. It works in partnership with a private doctor service which is registered with the Care Quality Commission. People who use the pharmacy are more likely to be tourists rather than local residents or workers. The pharmacy does not provide any NHS services. Aesthetic and laser clinics operate from the same site as the pharmacy.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages the risks associated with its services. Members of the pharmacy team keep people's private information safe, and they know how to safeguard people who may be vulnerable. The pharmacy has written procedures to make sure the team works safely. But team members haven't read some important procedures relevant to their roles, so they might not always know what to do or what is expected of them. And the pharmacy does not have a written policy explaining its responsibilities regarding the private doctor service that it works in partnership with. This means it could find it harder to justify its actions if there was a query or concern relating to this aspect of its service.
Principle 2. Staff
The pharmacy has a small team, but this is sufficient for
its current workload. Team members work under the supervision of a pharmacist.
And the pharmacy provides appropriate training so team members can develop the
skills necessary for their roles. But the pharmacy doesn’t have a clear process
to empower team members to provide feedback or report concerns, so they may
feel discouraged from doing this.
Principle 3. Premises
The pharmacy provides a suitable environment for the delivery of healthcare services. It has consultation facilities, so people can speak to the pharmacist in private if needed.
Principle 4. Services, including medicines management
The pharmacy generally provides its services and supplies medicines safely. It sources medicines from licensed suppliers and team members complete checks to make sure they are safe for people to use.
Principle 5. Equipment and facilities
The
pharmacy has the equipment it needs to provide its services safely. And it has
suitable facilities to protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |