Inspection outcome: Standards met
Last inspection: 25/11/2019
Pharmacy context
This retail pharmacy opened in August 2019. It is located alongside other local shops on a busy main road in a residential area of North West London. The pharmacy sells a small range of health and wellbeing products. It does not have an NHS contract and so it only supplies private prescriptions. People who visit the pharmacy include local residents and occasional tourists. Footfall is currently low and the pharmacy’s trading hours can vary. The pharmacy intends to operate a travel clinic in the near future.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe. It protects people’s personal information and keeps the records required by law. But dispensing procedures are not always consistently followed, and details are occasionally overlooked or missing. This could make it harder for the pharmacy to explain what has happened in the event of a query.
Principle 2. Staff
The pharmacy has enough staff for the workload. Staff work under the supervision of a pharmacist. The pharmacy does not have any formal staff management and training policies, which could mean new team members might not always feel supported or fully prepared for their role.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare. A consultation room is available for services and if people want to have a conversation in private.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible, and they are suitably managed. It sources, stores and supplies medicines appropriately. And the team carries out some checks to make sure medicines are in good condition and suitable for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely. The team uses equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |