Vision Pharmacy (9011750)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages risks to make sure its services are safe. It generally completes the records that it needs to by law and it acts to improve patient safety. Members of the pharmacy team are clear about their roles and responsibilities. They have written procedures and they understand their role in keeping people’s private information safe and protecting the welfare of vulnerable people.

Principle 2. Staff

The pharmacy team members work well together in a busy environment, and they are enthusiastic about their roles. They have the right qualifications and training for the jobs they do and are comfortable providing feedback to their manager. The team members receive ongoing training and informal feedback about their performance and development, but this is not always recorded so gaps in their knowledge might not be identified and supported.

Principle 3. Premises

The pharmacy provides a professional environment for people to receive healthcare services. It has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations with members of the pharmacy team.

Principle 4. Services, including medicines management

The pharmacy offers healthcare services which are generally well managed, and people receive appropriate care. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.