Inspection outcome: Standards met
Last inspection: 17/05/2019
Pharmacy context
The pharmacy is in a shopping centre in a large village near to Gravesend. It is part of a larger chain owned by Paydens. The people who use the pharmacy are mainly older people and families. The pharmacy provides a range of services, including Medicines Use Reviews (MUR), the New Medicine Service (NMS), multi-compartment compliance aids and substance misuse medications.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. It keeps the records required by law, but they are not always complete. So, they may be less reliable in the event of a future query. The pharmacy generally protects people’s personal information. It actively seeks feedback from the public. And team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. The team members discuss adverse incidents and use these to learn and improve. They are provided with ongoing and structured training to support their learning needs and maintain their knowledge and skills. They can raise any concerns or make suggestions. And they can take professional decisions to ensure people taking medicines are safe.
Principle 3. Premises
The premises generally provide a safe, secure, and clean environment for the pharmacy's services.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The pharmacy generally manages its services well and provides them safely. But it does not always highlight when high-risk medicines are dispensed, which may mean that people are not given all the information that they need to take their medicines safely. The pharmacy gets its medicines from reputable suppliers. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |