Village Pharmacy (1029462)

Inspection summary findings

Principle 1. Governance

The pharmacy has a set of written procedures, which it has recently reviewed. But, since the review, team members have not signed to say that they have read all the updated procedures. So, the pharmacy is not able to show that its team members are clear about which tasks they can undertake. And that they will carry out tasks as intended. The pharmacy team members discuss mistakes they make during the dispensing process responsibly. But they do not always record these. The detail they record and review is sometimes limited. So, they may be missing out on some learning opportunities. The pharmacy asks people for their views and deals with complaints and uses feedback to improve the services. It keeps all the records it needs to by law to help evidence compliance with standards and procedures. The pharmacy looks after people’s private information and it explains how they will use it. And the pharmacy team members know how to protect the safety of vulnerable people.

Principle 2. Staff

The pharmacy has enough qualified staff to provide safe and effective services. They are competent and have the skills they need for their role. They work well together and help each other to perform the team’s tasks. The pharmacy team members undertake training on an ad-hoc basis. And there is an informal process for them to reflect on their own performance. They can discuss their development needs with the pharmacist. And these are acted on. But the lack of formal training and records may make it difficult to tailor training.

Principle 3. Premises

The pharmacy is safe and clean, and suitable for the pharmacy services it provides. People can have private conversations with a pharmacist or team member in the consultation room. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

The pharmacy provides a suitable range of services. And it displays information about its services and other health-related topics. The pharmacy provides its services using a range of safe working practices, including the use of baskets to keep items together. And the team use dispensed by and checked by signatures to provide an audit trail, to ensure they deliver services safely. It takes extra care supplying high-risk medicines and helps to make sure that people take their medicines safely. The pharmacy gets it medicines from reputable suppliers and generally stores them properly. Some medicines are not always in their original packs. So, they can’t evidence they are fit for purpose. It takes the right action if any medicines need to be returned to the supplier.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services. Records of temperature recording for the fridge has recently lapsed. But this is being reinstated to provide an audit. There are provisions in place to maintain people’s privacy.