Villa Pharmacy (1097349)

Inspection summary findings

Principle 1. Governance

The pharmacy manages its risks adequately. The pharmacy's team members keep the legal records that are needed and generally make sure that these are accurate. The pharmacy team appropriately handles people’s personal information. Team members know how to manage their concerns about vulnerable people.

Principle 2. Staff

The pharmacy has enough staff to safely provide its services. Its team members are appropriately qualified to competently perform their roles. They take responsibility for keeping their knowledge up to date and they know when it is appropriate to refer to the pharmacist.

Principle 3. Premises

The pharmacy provides its services from suitable premises. It has appropriate security arrangements to prevent unauthorised access. The pharmacy’s consultation room protects people’s privacy and is used appropriately by team members.

Principle 4. Services, including medicines management

The pharmacy generally manages its services well. It makes sure services are organised and provided efficiently. It largely stores medicines properly and its team members provide appropriate advice to help people take their medicines. The pharmacy makes sure that its medicines are safe to use but it doesn’t always fully record how it does this.

Principle 5. Equipment and facilities

The pharmacy has the right equipment to safely provide its services. It keeps its equipment in good condition. The pharmacy’s team members make sure that confidential information is stored properly.