Victoria Pharmacy (9011193)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are suitably safe and effective. It keeps the records it needs to by law and the pharmacy has systems in place to make sure the team works safely. Team members understand their roles and responsibilities. They understand how to protect people’s private information and they have a basic knowledge of how to safeguard and support vulnerable people.

Principle 2. Staff

The pharmacy has enough staff to provide its services. Team members can act in the best interests of the people who use the pharmacy. They work under the supervision of a pharmacist and can raise concerns if needed. But the unstructured approach to staff training means the pharmacy might not always identify any gaps in team members’ knowledge or skills.

Principle 3. Premises

The pharmacy provides a suitable environment for the provision of healthcare services. It has a consultation room, which the team uses to provide some of the services and so people are able to have private and confidential discussions.

Principle 4. Services, including medicines management

The pharmacy generally manages its services appropriately, so people receive effective care. It obtains medicines from licensed suppliers, and it carries out some checks to make sure that medicines are in good condition and suitable to supply. The pharmacy occasionally provides people with additional advice about their medicines. But it does not regularly supply patient leaflets with multi-compartment compliance packs, so people might not always have access to some of the information they need when taking their medicines.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities that it needs to provide its services, and the team uses these in a way that protects people’s privacy.