Inspection outcome: Standards met
Last inspection: 07/08/2024
Pharmacy context
This is a small family-owned community pharmacy in a parade of shops in North Cheam, a busy suburb between south London and the M25. The pharmacy dispenses people’s prescriptions, sells over-the-counter medicines and gives healthcare advice, mainly to people who live locally. It also offers the recently introduced Pharmacy First service and private travel vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy has suitable written instructions for its team members to follow when carrying out their tasks. It does record some of the mistakes that are made, but it could do more to show how it learns from them and what it does to prevent the same things happening again. The pharmacy keeps all the records it should. Its team members keep people’s private information safe and understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to safely provide its services. It provides them with enough training to help them keep their knowledge and skills up to date. Team members are enthusiastic and keen to learn, so there is more the pharmacy could do to make sure its team members are fully trained for some of their tasks.
Principle 3. Premises
The pharmacy’s premises are suitable for the services it offers. They are adequately maintained, and team members keep them clean. The pharmacy also has a suitable private room for some of its services and confidential conversations.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can easily access them. It sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It identifies people supplied with high-risk medicines so that they can be given extra information they may need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has suitable facilities for the services it provides, and it makes sure that they are properly maintained. It also ensures that people’s private information is kept safe and secure.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |