Inspection outcome: Standards met
Last inspection: 18/10/2022
Pharmacy context
This is a busy pharmacy located in the grounds of a medical centre near a rural town. It sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. It provides medicines in multi-compartment compliance aids to a large number of people. It offers a wide range of services including emergency hormonal contraception, smoking cessation, treatment for minor ailments and a seasonal ‘flu vaccination service for both NHS and private patients. Substance misuse services are also available.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure the team works safely. Its team members record and review some things that go wrong so that they can learn from them. But they do not always record all of their mistakes, so they may miss some opportunities to learn and improve. The pharmacy keeps the records it needs to by law. But some details are missing, so it may not always be able to show exactly what has happened if any problems arise. The pharmacy keeps people’s private information safe. And its team members are good at recognising and reporting concerns about vulnerable people to help keep them safe.
Principle 2. Staff
The pharmacy has enough staff to manage its workload. They are properly trained for the jobs they do. And they feel comfortable speaking up about any concerns they have.
Principle 3. Premises
The pharmacy is very clean, tidy and secure. It has enough space to allow safe working. And the pharmacy layout has been designed to provide services effectively and to protect people’s privacy.
Principle 4. Services, including medicines management
The pharmacy promotes the services it provides so that people know about them and can access them easily. If it can’t provide a service it directs people to somewhere that can help. Its working practices are generally safe and effective. But it doesn’t always keep prescription forms with dispensed medicines. This means that the pharmacy’s team members may not always have all the information they need when they hand out the medicines. The pharmacy generally manages medicines well. But it does not always remove out-of-date medicines from its dispensing stock. This could result in pharmacy team members supplying medicines when they are no longer safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. It makes sure these are always safe and suitable for use. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |