Universal Pharmacy (9011199)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages the risks associated with its services. And its team  members review their mistakes regularly. It has written procedures in place to help the team work safely. The pharmacy generally keeps the records it needs to by law. It has appropriate insurance arrangements in place to protect people. And it keeps people’s private information safe.

Principle 2. Staff

The pharmacy has enough staff to manage its workload effectively and its team members can work flexibly to make sure tasks are completed on time.  Team members do the right training for their roles. They receive some ongoing training to help keep their skills and knowledge up to date . And they have no concerns about providing feedback or raising concerns if needed.

Principle 3. Premises

The pharmacy is generally clean and tidy, and its team members have plenty of space to carry out their work. The pharmacy is kept secure from unauthorised access.

Principle 4. Services, including medicines management

On the whole, the pharmacy provides its services safely and efficiently. And it stores its medicines appropriately. The pharmacy obtains its medicines from reputable sources. And it takes the right actions in response to safety alerts and recalls for medicines and medical devices to ensure people are getting medicines that are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services effectively. And it uses this equipment to protect people’s privacy.