Tyersal Pharmacy (1090100)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages the risks associated with its services. And it keeps most of the records it needs to by law. The pharmacy has written procedures that the team follows. And some of the team members have signed to say they have read the procedures. The pharmacy team has some level of training, guidance and experience to respond to safeguarding concerns to protect the welfare of children and vulnerable adults. The pharmacy team members respond appropriately when errors happen. They discuss what happened and they act to prevent future mistakes. But they don’t always record the actions they have taken to prevent errors or regularly review the errors. This means the team may miss opportunities to help identify patterns and reduce mistakes.

Principle 2. Staff

The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The team members support each other in their day-to-day work. They identify improvements to the delivery of pharmacy services. And they update their processes, especially after dispensing errors happen, to improve their efficiency and safety in the way they work. The pharmacy gives team members feedback on their performance. So, they can take opportunities to develop and keep their skills up to date. But it doesn’t provide its team members with regular ongoing training opportunities to support them to keep their knowledge up to date.

Principle 3. Premises

The pharmacy is clean, secure and suitable for the services provided.

Principle 4. Services, including medicines management

The pharmacy provides services that support people's health needs. The pharmacy has adequate procedures to manage its services. It keeps records of deliveries it makes to people's homes. So, it can deal with any queries effectively. But the team does not record descriptions of the medicines in the multi-compartment compliance packs or supply information leaflets with the medication supplied in these packs to help people take their medicines safely. The pharmacy gets its medicines from reputable sources. And it generally stores and manages medication appropriately. Team members don't always check and record fridge temperatures. So, there is a risk if the fridge stops working, they may supply medicines that are not fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services and it uses its facilities to protect people’s private information.