Twickenham Pharmacy (1035163)

Inspection summary findings

Principle 1. Governance

In general, the pharmacy’s working practices are safe and effective. The pharmacy’s team members listen to people’s concerns and keep people’s information safe. They discuss any mistakes they make and share information on what could go wrong to help reduce the chance of making mistakes in future. But they do not do enough in the way that they gather information and use it to learn and improve.

Principle 2. Staff

The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to employers and are involved in improving the pharmacy’s services

Principle 3. Premises

In general, the pharmacy’s premises are clean, tidy and organised. They provide a safe, secure and professional environment for people to receive healthcare services. But the pharmacy’s decor does not look as clean as it could and needs to be refreshed.

Principle 4. Services, including medicines management

The pharmacy provides its services safely and effectively and makes them available to everyone. Members of the pharmacy team give people the advice and support they need to help them use their medicines safely and properly. In general, the pharmacy manages its medicines safely and effectively although it does not yet scan the unique bar codes on the medicines it dispenses. The pharmacy’s team members check stocks of medicines regularly to make sure they are in date and fit for purpose. They store medicines appropriately and dispose of waste medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the right equipment and facilities for the services it provides. In general, it uses its facilities and equipment to keep people’s information safe.