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Pharmacy inspections

Inspection reports and learning from inspections

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Tweens Pharmacy (1032425)

Inspection outcome: Standards not all met

Last inspection: 12/11/2020

Improvement action plan

 

Pharmacy context

The pharmacy is on the high street near a residential area. It dispenses NHS and private prescriptions, sells over‐the‐counter medicines and provides health advice. The pharmacy dispenses medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines. Services include prescription collection and delivery, supervised consumption and seasonal flu vaccinations. This was an intelligence led inspection visit during COVID-19 pandemic and not all aspects of the pharmacy were inspected.

Inspection summary findings

Principle 1. Governance

Standards not all met

Although the pharmacy’s working practices are generally safe and effective, it does not always keep a record when checking that some medicines including high-risk medicines are safe for people to take. So, it may not be able to show how it helps people to avoid risks associated with those medicines. The pharmacy has not demonstrated so far that it retains the invoices it is required to so it can produce them if requested. The pharmacy team members have up-to-date written instructions which tell them how to complete their tasks effectively.They make sure that people have the information they need so that they can use their medicines in the right way. The pharmacy team members have introduced new ways of working to help protect people against COVID‐19 infection. They keep people’s information safe and understand their role in protecting vulnerable people.



Principle 2. Staff

Standards met

The pharmacy team manages the workload within the pharmacy and works well together. The pharmacy has contingency arrangements to cope with staff absence.

Principle 3. Premises

Standards met

The pharmacy's premises are clean, secure and suitable for the provision of its services. The pharmacy has introduced additional cleaning measures and equipment to help protect people from COVID‐19 infection. The pharmacy prevents people accessing its premises when it is closed so that it keeps its medicines safe.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are generally safe and effective, and it gets its medicines from reputable sources. People with different needs can access the pharmacy’s services. The pharmacy team makes sure that medicines are stored securely at the correct temperature so that medicines supplied are safe and effective.  The pharmacy team also makes sure that people have the information they need so that they can use their medicines safely. But the pharmacy does not always keep a record when checking that medicines are safe for people to take. So, it may not be able to show it gives appropriate advice to help protect patient safety.

Pharmacy details

47 High Street
Bushey
WATFORD
WD231BD
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.