Pharmacy context
The pharmacy is on the high street near a residential area. It dispenses NHS and private prescriptions, sells over‐the‐counter medicines and provides health advice. The pharmacy dispenses medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines. Services include prescription collection and delivery, supervised consumption and seasonal flu vaccinations. This was an intelligence led inspection visit during COVID-19 pandemic and not all aspects of the pharmacy were inspected.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
The pharmacy team manages the workload within the pharmacy and works well together. The pharmacy has contingency arrangements to cope with staff absence.
Principle 3. Premises
The pharmacy's premises are clean, secure and suitable for the provision of its services. The pharmacy has introduced additional cleaning measures and equipment to help protect people from COVID‐19 infection. The pharmacy prevents people accessing its premises when it is closed so that it keeps its medicines safe.
Principle 4. Services, including medicines management
The pharmacy’s working practices are generally safe and effective, and it gets its medicines from reputable sources. People with different needs can access the pharmacy’s services. The pharmacy team makes sure that medicines are stored securely at the correct temperature so that medicines supplied are safe and effective. The pharmacy team also makes sure that people have the information they need so that they can use their medicines safely. But the pharmacy does not always keep a record when checking that medicines are safe for people to take. So, it may not be able to show it gives appropriate advice to help protect patient safety.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.