Tuxford Pharmacy (1084862)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages risks to make sure its services are safe. It acts to improve patient safety and asks its customers for their views and feedback. Members of the pharmacy team are clear about their roles and responsibilities. They have written procedures on keeping people’s private information safe and they understand how they can help to protect the welfare of vulnerable people. Team members generally complete the records that they need to by law. But some of the records are incomplete or inaccurate, which could cause confusion and makes audit more difficult.

Principle 2. Staff

The pharmacy’s team members have the appropriate training for the jobs they do, and they get some ongoing training to help them keep up to date. The team members work well together. They are comfortable providing feedback to their manager and they receive feedback about their own performance.

Principle 3. Premises

The premises generally provide a suitable environment for people to receive healthcare services. The pharmacy has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations. But the lack of space and poor housekeeping affect the working conditions and detract from the professional image of the pharmacy.

Principle 4. Services, including medicines management

Overall, the pharmacy services are reasonably well managed, and people receive appropriate care. The pharmacy gets its medicines from licensed suppliers and the pharmacy team carries out some checks to ensure medicines are in suitable condition to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.