Trustmed Pharmacy (9012191)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with the provision of its services. Its team members have defined roles and accountabilities. The pharmacy keep people’s private information safe. The pharmacy has procedures to learn from its mistakes but because it may not record all of its near misses it may miss opportunities to learn from its mistakes and improve its ways of working

Principle 2. Staff

There are enough team members to manage the pharmacy’s workload. They are suitably trained for the roles they undertake. Team members are supported in their development and can raise concerns if needed.

Principle 3. Premises

The pharmacy keeps its premises safe, secure, and appropriately maintained.

Principle 4. Services, including medicines management

The pharmacy offers healthcare services which are mainly suitably managed and are accessible to people. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely. It takes the right actions if medicines or devices are not safe to use to protect people’s health and wellbeing. But the pharmacy does not make a record of the action it has taken which could make it harder for it to show what action it has taken in response to an alert.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it provides. It maintains its equipment so that it is safe to use.