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Pharmacy inspections

Inspection reports and learning from inspections

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Trio Pharmacy (1035108)

Inspection outcome: Standards met

Last inspection: 12/03/2024

Pharmacy context

This busy NHS community pharmacy is set in the centre of the Surrey village of Shepperton. The pharmacy opens six days a week. It sells medicines over the counter. It dispenses people’s prescriptions. And it delivers medicines to people who have difficulty in leaving their homes. The pharmacy supplies multi-compartment compliance packs (compliance packs) to a few people who need help managing their medicines. It delivers the NHS Pharmacy First Service to help people who have a minor illness or need an urgent supply of a medicine. And people can visit the pharmacy to get their flu jab or travel vaccination or have their blood pressure checked.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy appropriately identifies and manages its risks. It has written instructions to help its team members work safely. It continually monitors the safety of its services to protect people and further improve patient safety. It mostly keeps the records it needs to by law. It has the insurance it needs to protect people if things do go wrong. And people can share their experiences of using the pharmacy and its services to help it do things better. People who work in the pharmacy log and review the mistakes they make and learn from them to try and stop the same sort of things happening again. They can explain what they do, what they are responsible for and when they might seek help. They usually keep people’s private information safe. And they understand their role in protecting vulnerable people.

Principle 2. Staff

Good practice

The pharmacy has enough team members to provide its services safely and effectively. And its team makes appropriate decisions about what is right for the people it cares for. Members of the pharmacy team do the right training for their roles. They work well together and have a work culture of openness, honesty and learning. And they learn from their own and other people’s mistakes. The pharmacy team is comfortable about giving feedback to help the pharmacy do things better. And it knows how to raise a concern if it has one.

Principle 3. Premises

Standards met

The pharmacy provides a suitable environment to deliver it services from. And people can receive services in private when they need to.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services that people can access easily. Its working practices are safe and effective. And it keeps appropriate records for its vaccination service to show that it has given the right vaccine to the right person. The pharmacy gets its medicines from reputable sources. And it largely stores them appropriately and securely. Members of the pharmacy team are friendly and helpful. They dispose of people’s unwanted medicines properly. And they carry out checks to make sure the pharmacy’s medicines are safe and fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy usually has the equipment and the facilities it needs to provide its services safely. And its team makes sure the equipment it uses is clean and suitable for what it’s being used for.

Pharmacy details

19-21 High Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards