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Pharmacy inspections

Inspection reports and learning from inspections

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Touchwood Pharmacy (1041183)

Inspection outcome: Standards met

Last inspection: 13/03/2024

Pharmacy context

This pharmacy is located on a busy main road, close to several GP practices. It serves a mixed, predominantly ageing, local population. The pharmacy dispenses NHS prescriptions and provides the flu vaccine service and the Pharmacy First Service. It also provides medication in multi-compartment compliance packs to people who live in their own homes and need help managing their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has processes to help identify and manage the risks associated with its services. And it keeps the records it needs to by law, so it can show that supplies are made safely and legally. Team members respond appropriately when mistakes happen during the dispensing process. People who use the pharmacy can provide feedback. And team members are provided with some training about safeguarding to ensure that incidents are dealt with appropriately.

Principle 2. Staff

Standards met

The pharmacy has enough team members to help manage its workload. The team is well supported in their development and in keeping their knowledge and skills up to date. And they feel comfortable to provide feedback or raise concerns.

Principle 3. Premises

Standards met

The premises are suitable for the services offered and they are kept secure. There is a room where people can have private conversations with a team member.

Principle 4. Services, including medicines management

Standards met

The pharmacy makes sure that people with different needs can access its services and it actively signposts people to services which may be of benefit to them. The pharmacy supplies medicines safely to people and team members take steps to identify people prescribed high-risk medicines to ensure that they are given additional information. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and checks them regularly to ensure that they are still suitable for supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely.

Pharmacy details

240 Streatham High Road
LONDON
SW161BB
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards