Inspection outcome: Standards met
Last inspection: 03/09/2019
Pharmacy context
This is a community pharmacy on a busy main road in Sydenham. It is near a railway station. It supplies medication in multi-compartment compliance packs to some people who need help managing their medicines. And it offers travel vaccinations and other medicines under patient group directions. The pharmacy provides Medicines Use Reviews and New Medicine Service checks.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with its services. It asks people who use it for their feedback and it largely keeps the records it needs to by law. It generally protects people’s personal information appropriately. Team members know how to protect the welfare of vulnerable people. They follow written procedures to provide the pharmacy’s services safely. But the procedures are overdue for review, which may mean that they do not reflect current best practice. Team members take action to help prevent a recurrence when mistakes are made during the dispensing process. But they do not always record all their mistakes. And this could mean that they are missing out on opportunities to learn and make the pharmacy’s services safer.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. They have completed or are doing the required accredited training for their roles. They do ongoing training to help keep their knowledge and skills up to date. And they feel comfortable about raising any concerns and are able to take professional decisions.
Principle 3. Premises
The premises are generally suitable for the pharmacy’s services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely and effectively. It gets its stock from reputable sources and mostly stores it properly. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy generally has the equipment it needs for its services. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |