Touchwood Pharmacy (1040960)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy identifies and manages the risks associated with its services. It asks people who use it for their feedback and it largely keeps the records it needs to by law. It generally protects people’s personal information appropriately. Team members know how to protect the welfare of vulnerable people. They follow written procedures to provide the pharmacy’s services safely. But the procedures are overdue for review, which may mean that they do not reflect current best practice. Team members take action to help prevent a recurrence when mistakes are made during the dispensing process. But they do not always record all their mistakes. And this could mean that they are missing out on opportunities to learn and make the pharmacy’s services safer.

Principle 2. Staff

The pharmacy has enough team members to provide its services safely. They have completed or are doing the required accredited training for their roles. They do ongoing training to help keep their knowledge and skills up to date. And they feel comfortable about raising any concerns and are able to take professional decisions.

Principle 3. Premises

The premises are generally suitable for the pharmacy’s services. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

The pharmacy generally provides its services safely and effectively. It gets its stock from reputable sources and mostly stores it properly. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services.

Principle 5. Equipment and facilities

The pharmacy generally has the equipment it needs for its services. It uses its equipment to help protect people’s personal information.