Inspection outcome: Standards met
Last inspection: 14/11/2022
Pharmacy context
This is a community
pharmacy in a largely residential area and near a main road. It is close to a
medical surgery. The pharmacy provides NHS dispensing services as well as
travel and flu vaccinations. It supplies medication in multi-compartment
compliance packs to some people who need help taking their medicines. The
pharmacy has recently had a refit which has increased the size of the
dispensary.
Inspection summary findings
Principle 1. Governance
The
pharmacy adequately identifies and manages the risks associated with its
services. It generally keeps the records it needs to. People can provide feedback
about the pharmacy’s services. And staff know how to protect the welfare of a
vulnerable person. The pharmacy largely protects people’s personal information appropriately.
When a dispensing mistake happens, staff generally respond well. But they do
not always record mistakes that happen properly, which could mean that they
are missing out on opportunities to make the pharmacy’s services safer.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They do some ongoing training to help keeps their knowledge and skills up to date. And they feel comfortable about raising any concerns or making suggestions. They can take professional decisions to help keep people safe.
Principle 3. Premises
The premises are suitable for the pharmacy’s services, and they are kept secure. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely. And people can access its services. It gets its medicines from reputable supplies and generally stores them properly. It does not highlight prescriptions for higher-risk medicines, so it may be missing out on opportunities to speak with people collecting these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |