Pharmacy context
This is a community pharmacy in a village. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. And it supplies medicines to care homes. The pharmacy offers a repeat prescription collection service. It also dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use and supplies a range of over-the-counter medicines. The superintendent pharmacist works as the responsible pharmacist four days per week.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow written processes for all services to ensure that they are safe. They record mistakes to learn from them. They review these and make changes to avoid the same mistakes happening again. Team members listen to feedback from people and use it to improve the pharmacy services. The pharmacy keeps all the records that it needs to by law and keeps people’s information safe. Pharmacy team members help to protect vulnerable people in various ways including delivering emergency first aid training to other people.
Principle 2. Staff
The pharmacy has enough qualified and experienced staff to safely provide its services. Team members have access to training to ensure they have the skills they need. The pharmacy gives them time to do this training. They can make decisions and use their professional judgement to help people. Team members share information and can raise concerns to keep the pharmacy safe. They discuss incidents and learn from them to avoid the same thing happening again.
Principle 3. Premises
The premises are safe and clean, and suitable for the pharmacy’s services. The pharmacy team members use a private room for some conversations with people. Other people cannot hear these conversations. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. And pharmacists ensure all people know how to use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team knows what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. Team members look after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |