Pharmacy context
This is a recently relocated community pharmacy in the town of Crieff in Perthshire. It mainly dispenses NHS prescriptions, including dispensing medicines in multi‐compartment compliance packs to help people take them at the right time. And it dispenses serial prescriptions as part of the Medicines: Care and Review service. Team members advise on minor ailments and they deliver the NHS Pharmacy First service.
Inspection summary findings
Principle 1. Governance
The pharmacy doesn’t adequately identify and manage all of the risks associated with its services. It does not have up-to-date written procedures for using its automated dispensing machine. And not all team members know how to use it. Team members record and learn from the mistakes they make when dispensing. And they keep the records they need to by law. Team members have knowledge and experience to help support vulnerable people.
Principle 2. Staff
Pharmacy team members have the appropriate skills and knowledge for their roles. They work well together and communicate effectively. And they are comfortable providing feedback and raising concerns should they need to. But not all team members complete regular ongoing learning to keep their knowledge up to date.
Principle 3. Premises
The pharmacy premises are suitable for the services provided and the team maintains them to a high standard. It has a private consultation room where people can have confidential conversations with a pharmacy team member.
Principle 4. Services, including medicines management
The pharmacy provides a range of services to support people's health needs. Overall, it manages its services well and they are easy for people to access. The pharmacy receives its medicines from reputable sources and stores them appropriately. And team members carry out checks to help ensure they keep medicines in good condition.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to support the safe delivery of its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.