Pharmacy context
This is a pharmacy on the main road on the outskirts of Prestwick. It dispenses a large volume of prescription items per month. Including for people on multi-compartmental compliance packs. It also supports people receiving supervised methadone doses. It provides the usual services found under the local health board Pharmacy First Scheme. These include the minor ailments service and flu and travel vaccinations. There is an online doctor and online pharmacy service and Independent prescriber clinics. It makes use of a SynMed robot for the dispensing of multi-compartmental compliance packs.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team follow written procedures to help them work safely and effectively. They record things that go wrong so that they can learn from them. And they take action to help prevent similar mistakes from happening again. The pharmacy protects people's privacy and confidentiality. It keeps the records that are needed by law. But some of its records are missing information. So it is not always able to show whether things have been done in the correct way.
Principle 2. Staff
There are suitable numbers of qualified staff to provide the services on offer. Pharmacy team members can provide a range of services. And they have access to some training for vocational qualifications. There is a process of appraisal to identify ongoing training needs. And there is some time in the working day to allow the pharmacy team members to further develop their skills. But there are no structured training plans to ensure a range of training materials are available. There is some evidence of learning from feedback and errors. But this is inconsistent. Pharmacy team members are comfortable providing feedback and the owner responds to this.
Principle 3. Premises
The pharmacy is secure and very clean and tidy. There is good provision of facilities to protect people's privacy and confidentiality. And there is sufficient space to provide the range and volume of services. The pharmacy website does not provide full details about its prescribing service, so people may not understand how the service is provided.
Principle 4. Services, including medicines management
The pharmacy offers a wide range of services to meet the needs of local people. And members of the pharmacy team work to professional standards to provide the services effectively. They identify when high-risk medicines are being supplied. So that they can check they are suitable and advise people about how to take them. But they do not always have all of the leaflets and warning stickers that should be supplied with some high-risk medicines. So, people may not get all of the information they need to make sure they use the medicines safely.
Principle 5. Equipment and facilities
The pharmacy has sufficient equipment for the services it offers and such equipment is well maintained to provide accurate measurement. The calibration status of all its equipment is not easily identified.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |