Inspection outcome: Standards met
Last inspection: 07/05/2019
Pharmacy context
This is a community pharmacy in a mainly residential area of a city, with few other retail premises locally. The pharmacy is used by people of all age groups. There is a local Polish community. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also supplies medicines in multi-compartment compliance packs.
Inspection summary findings
Principle 1. Governance
The pharmacy has processes in place to ensure that services are safe. But the pharmacy team members do not always follow some of these processes. This could cause mistakes. Team members sign labels on some medicines, so it is clear who has made them up. But they do not sign all labels. This means if there was a query about these, it would be difficult to know who to ask about it. Team members record some but not all mistakes to learn from them. They review these but cannot make improvements because they don’t have enough information. The pharmacy keeps all the records that it needs to by law and keeps people’s information safe.
Principle 2. Staff
The pharmacy has enough qualified and experienced staff to safely provide its services. Staff members have access to training material to ensure that they have the skills they need. Team members can share information and raise concerns if they have any.
Principle 3. Premises
The pharmacy is safe and clean and suitable for its services. But some areas do not look professional. The pharmacy team members use a private room for some conversations with people. Other people cannot overhear these private conversations. But sometimes conversations can be overheard when the team members do not use the consultation room. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure they can all use its services. The pharmacy team provides safe services. But they don’t ask all people receiving medicines for identification. This could mean the wrong medicine supplied. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets its medicines from reliable sources and stores them properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |