Thurston Pharmacy (9011070)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages the risks associated with its services appropriately. And it keeps people’s private information secure. Pharmacy team members understand how to respond to feedback about the pharmacy’s services. And they know how to recognise and act on safeguarding concerns. They engage in some learning following the mistakes they make during the dispensing process. But they do not always record these mistakes to help inform regular safety reviews. This means there may be some missed opportunities to share learning and to inform actions designed to improve patient safety.

Principle 2. Staff

The pharmacy has enough, suitably skilled team members to manage its workload. And it has processes which appropriately support their learning needs. Pharmacy team members work well together and take care to support each other. They understand how to provide feedback about the pharmacy and can raise a professional concern if needed.

Principle 3. Premises

The pharmacy is secure and maintained to an appropriate standard. It offers a modern and professional environment for delivering its services. The pharmacy’s private consultation spaces are well-equipped. And its team members promote access to Its range of private consultation spaces taking into account specific needs of the people using them.

Principle 4. Services, including medicines management

The pharmacy makes its services accessible to people. It obtains its medicines from licensed sources. And it generally stores these medicines safely and securely. Its team members use audit trails effectively to help manage and answer queries relating to its dispensing services. But pharmacy team members occasionally stray from the requirements of the procedures and protocols in place to support the safe and consistent delivery of clinical pharmacy services. This has the potential to increase the chance of something going wrong when delivering these types of services.

Principle 5. Equipment and facilities

Pharmacy team members have access to the equipment they require to provide the pharmacy’s services safely. And they manage and use this equipment appropriately.