Inspection outcome: Standards met
Last inspection: 19/02/2020
Pharmacy context
The pharmacy is located on a high street in a mixed commercial and residential area of north west London. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy dispenses medicines in multi-compartment compliance aids for people who have difficulty managing their medicines. Services include prescription collection and delivery, substance misuse, travel medicines and vaccinations, minor ailments and seasonal flu vaccination.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. The pharmacy team manages the risks associated with the provision of its services appropriately. The pharmacy has written procedures which tell staff how to complete tasks safely. It keeps the records it needs up to date to show medicines are supplied safely and legally. The pharmacy team members make sure that people have the information they need so that they can use their medicines safely. They understand their role in protecting the welfare of vulnerable people and keeping people’s information secure.
Principle 2. Staff
The pharmacy team members work well together and manage the workload safely. They are well trained and understand their roles and responsibilities. Team members are comfortable about suggesting ways to improve the pharmacy’s services.
Principle 3. Premises
The pharmacy's premises are clean, secure and generally suitable for the services provided. The pharmacy prevents people accessing the premises when it is closed and keeps medicines and information safe.
Principle 4. Services, including medicines management
People with a variety of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable suppliers and it makes sure they are stored securely at the correct temperature. The pharmacy team members take the right action if any medicines need to be returned to the suppliers. They highlight prescriptions for high-risk medicines and provide people with the information they need to take their medicines in the right way. The pharmacy team are helpful and give advice to people about where they can get other support.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. It uses these appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |