Inspection outcome: Standards met
Last inspection: 05/01/2024
Pharmacy context
This community pharmacy is located inside a medical centre in the town of Dereham in Norfolk. It provides a variety of NHS services including dispensing NHS prescriptions, the New Medicine Service (NMS) and supervised consumption of medicines. It also provides medicines in multi-compartment compliance aids to people who have difficulty remembering to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages the risks associated with its services. And its team members record and regularly review any dispensing mistakes. The pharmacy largely keeps the records its needs to by law. And it has appropriate insurance arrangements in place. The pharmacy team knows how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to manage its workload. And team members do the right training for their roles. Team members do some ongoing training to keep their knowledge and skills up to date. And they have a regular formal review of their progress. Team members feel comfortable about raising any concerns they have.
Principle 3. Premises
The pharmacy has just enough space for its team members to carry out their work. But the small space sometimes makes it difficult to navigate around the pharmacy. However, the pharmacy is kept secure from unauthorised access.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely. The team can cater for people with different needs. And it responds to safety alerts and recalls of medicines and medical devices appropriately. This helps people be sure that they are getting medicines that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment to provide its services safely. And it protects people’s privacy when using its equipment.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |