Inspection outcome: Standards met
Last inspection: 01/09/2021
Pharmacy context
This is an NHS community pharmacy set in a residential area of Thames Ditton. The pharmacy opens six days a week. It sells a small range of health and beauty products, including over-the-counter (OTC) medicines. It dispenses people’s prescriptions. And people can collect coronavirus (COVID-19) home-testing kits from its premises. The pharmacy provides multi-compartment compliance packs (compliance packs) to some people who need help managing their medicines. And it delivers medicines to people who can’t attend its premises in person. This inspection took place during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages its risks. And it has procedures to help make sure its team works safely. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They mostly keep people’s private information safe. And they talk to each other about the mistakes they make. So, they can learn from them. People using the pharmacy can provide feedback to help improve its services. The pharmacy mostly keeps the records it needs to by law. And it has appropriate insurance to protect people if things do go wrong.
Principle 2. Staff
The pharmacy generally has enough people in its team. Members of the pharmacy team need to do training for the jobs they do. They work well together and make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides an adequate environment to deliver it services from. And people can receive services in private when they need to. But its team don’t always have the space they need to work in when it’s busy.
Principle 4. Services, including medicines management
The pharmacy tries to help people access its services. Its working practices are generally safe and effective. And its team is helpful. The pharmacy delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. It gets its medicines from reputable sources. And it mostly stores them appropriately and securely. Members of the pharmacy team generally carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose. The pharmacy team disposes of most people’s waste medicines properly too.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |