Inspection outcome: Standards met
Last inspection: 05/10/2022
Pharmacy context
The pharmacy is in a residential area of Heckmondwike. Pharmacy team members dispense NHS prescriptions and sell a range of over-the-counter medicines. They provide medicines to people in multi‐compartment compliance packs, including to people living in nursing homes. And they deliver medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages risks to its services. And it has the documented procedures it needs relevant to its services. Pharmacy team members understand their role to help protect vulnerable people. And they suitably protect people’s private information. Pharmacy team members sometimes record and discuss the mistakes they make to learn from them. But they don't record all their mistakes or identify why mistakes happen and so they may miss opportunities to make improvements to the pharmacy's services.
Principle 2. Staff
Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete some appropriate training to keep their knowledge up to date. Pharmacy team members feel comfortable discussing ideas and issues. And they make effective changes to improve their environment and the way they work.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. The pharmacy has a suitable room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy’s services are generally accessible to people. The pharmacy has systems in place to help provide its services safely and effectively. It sources its medicines appropriately. And it stores and manages its medicines properly. Pharmacy team members work together to resolve queries about people’s prescriptions. And they sometimes provide people with information to help them take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |