The Pharmacy At Mayfair and Clinic (9012040)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy manages the risks associated with its services. It largely maintains accurate records so it can show how it supplies medicines safely. And it keeps people’s private information safe. The team understands its role in supporting and safeguarding vulnerable people. But there are weaknesses in some of the pharmacy’s governance arrangements which means the team might not always work effectively. It has some standard operating procedures, but it does not make effective use of these to make sure team members always understand their responsibilities. And it has not fully considered the risks or developed appropriate policies for its pharmacist led prescribing service, so it can demonstrate that this service is safely managed.

Principle 2. Staff

The pharmacy has enough staff to provide its services. Team members work under supervision, and they have completed appropriate training for their roles. But the pharmacy does not have a structured approach to staff training, which means the pharmacy cannot easily demonstrate that team members have the necessary skills.

Principle 3. Premises

The pharmacy provides a professional environment for the delivery of healthcare services. It has consultation rooms, so people can receive services and speak to the pharmacist in private.

Principle 4. Services, including medicines management

The pharmacy generally delivers its services safely. It obtains medicines from recognised suppliers and stores them securely. But the pharmacy does not retain records of consultations with the pharmacist prescriber to show how decisions are made and why medicines are prescribed.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. And the team uses equipment in a way that keeps people’s information safe.