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Pharmacy inspections

Inspection reports and learning from inspections

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The Pharmacy (1108932)

Inspection outcome: Standards met

Last inspection: 21/04/2021

Pharmacy context

This is a community pharmacy in Billingham, Cleveland. It has a drive through facility. The pharmacy sells over‐the‐ counter medicines and dispenses NHS prescriptions. And it delivers medicines for some people to their homes. The pharmacy offers a substance misuse service to people. The inspection took place during the Covid‐19 pandemic. The pharmacy has also applied to provide a Covid 19 vaccination service from the premises. The pharmacy is currently open for 52 hours each week. But is reverting to 100 hours in June. 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy suitably manages the risks associated with the services it provides to people. It acts to help keep members of the public and team members safe during the Covid‐19 pandemic. It maintains the records it needs to by law and keeps people’s private information secure. Its team members record some details of mistakes they make while dispensing so they can learn from each other and prevent similar mistakes from happening again.

Principle 2. Staff

Standards met

The pharmacy’s team members have the necessary training and skills to provide the pharmacy's services. And they manage the workload well. They support each other and work well together as a team. They can raise concerns, give feedback, and suggest improvements to provide a more efficient service.

Principle 3. Premises

Standards met

The pharmacy is ​clean, tidy, secure and is well maintained. It has a sound‐proofed room where people can have private conversations with the pharmacy’s team members. It has made suitable changes to its premises to help reduce the risk of spreading the coronavirus.

Principle 4. Services, including medicines management

Standards met

The pharmacy makes its services easily accessible to people and it manages them appropriately. It sources and stores its medicines properly and completes regular checks to make sure they are in date. The team members dispense medicines into multi‐compartment compliance packs for some people. This helps them take their medicines correctly. And the service is generally well managed.

Principle 5. Equipment and facilities

Standards met

The pharmacy’s equipment is clean and suitable for the services it provides. The pharmacy uses its equipment appropriately to protect people's confidentiality. It takes precautions so that people can safely use it. And when accessing its services during the pandemic.  ​

Pharmacy details

The Abbey Health Centre
Finchale Avenue

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards