Inspection outcome: Standards met
Last inspection: 12/10/2023
Pharmacy context
This community pharmacy is in a medical centre in Billingham, Cleveland. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. The pharmacy has a drive-through hatch for convenience, and it offers a medicine delivery service to people’s homes. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it supplies a range of medicines to people for the treatment of minor ailments and illnesses.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately identifies and manages the risks associated with providing its services. It holds people’s confidential information securely and it keeps the records it needs to by law. Pharmacy team members know how to respond to feedback they receive about the pharmacy or its services. They understand how to respond to concerns to protect potentially vulnerable people. And they act openly and honestly by discussing the mistakes they make during the dispensing process.
Principle 2. Staff
The pharmacy has suitably skilled and knowledgeable people working to provide its services safely and effectively. Pharmacy team members engage in regular learning relevant to their role. They understand how to raise concerns at work. And they regularly share information and ideas through team discussions.
Principle 3. Premises
The pharmacy premises are secure, and appropriately maintained. Overall, the premises are suitably clean and tidy. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
Overall, the pharmacy’s services are accessible to people. It obtains its medicines from licensed sources. And it stores its medicines safely and securely. Pharmacy team members work effectively to manage the pharmacy’s services. And they carry out regular checks to ensure medicines are safe and fit to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. Its team members use the pharmacy’s facilities and equipment safely and in a way which protects people’s confidentiality.
Pharmacy details
The Abbey Health Centre
Finchale Avenue
BILLINGHAM
TS232DG
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |