Inspection outcome: Standards met
Last inspection: 08/08/2023
Pharmacy context
This community pharmacy is located on a busy road in Solihull, West Midlands. It dispenses NHS prescriptions, sells a range of over-the-counter medicines and it supplies medicines in multi-compartment compliance packs to a few people who need assistance in managing their medicines at home. The pharmacy provides a substance misuse treatment service to a handful of people, and it offers a prescription delivery service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy has systems in place to identify and manage risks associated with its services. And it has written procedures to help delivery services safely and effectively. Team members understand their roles and responsibilities. And they record and review their dispensing mistakes, so they can learn and prevent similar events from happening again. The pharmacy keeps people’s private information securely. And it has procedures to safeguard vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to manage its current workload. Team members understand their roles and responsibilities, and they work well together. They have access to training resources to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are well maintained and kept clean. And they are professional in appearance and suitable for providing the pharmacy's services.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services safely to help make sure people receive the appropriate care and support they need to use their medicines safely. People with different needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable sources, and its stores them appropriately. Team members take the right action in response to safety alerts so that people get medicines and medical devices that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And it maintains its facilities and equipment well.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |