Inspection outcome: Standards met
Last inspection: 12/07/2019
Pharmacy context
The pharmacy is located at the end of a parade of businesses in a residential area. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy dispenses medicines in multi-compartment compliance packs (blister packs) for people who have difficulty managing their medicines. Services include prescription collection and delivery, minor ailments, NHS urgent medicines supply, substance misuse, needle exchange and seasonal flu vaccination. The pharmacy has healthy living status.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. The pharmacy team makes sure that people have the information they need so that they can use their medicines safely. The pharmacy manages risk and keeps people’s information safe. The pharmacy’s team members do not always record the mistakes they make while dispensing medicines. So they may be missing opportunities to learn and prevent the same things happening again. The pharmacy has written procedures which tell staff how to complete tasks effectively. But the team does not always follow them, for example, the way the team delivers prescriptions. This could introduce unnecessary risk into the service. The pharmacy generally keeps the records it needs to so that medicines are supplied safely and legally. The pharmacy team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy team manages the workload within the pharmacy and it works well together. The team members are supported in keeping their knowledge up to date. They are comfortable about providing feedback to the pharmacist and are involved in improving the pharmacy’s services.
Principle 3. Premises
The pharmacy's premises are generally clean, secure and suitable for the provision of its services.
Principle 4. Services, including medicines management
The pharmacy’s working practices are generally safe and effective, and it gets its medicines from reputable sources. The pharmacy team takes the right action if any medicines or devices need to be returned to the suppliers. Medicines are not always stored in appropriately labelled containers. This could mean the pharmacy is not able to identify all stock affected by drug recalls or alerts. The pharmacy’s team members are helpful and give advice to people about where they can get other support. They also make sure that people have all the information they need so that they can use their medicines safely. The pharmacy team makes sure that medicines are stored securely at the correct temperature so that medicines supplied are safe and effective.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |