The Hormonist (9011688)

Inspection summary findings

Principle 1. Governance

The pharmacy has adequate processes in place to identify and manage risks. It protects people's private information appropriately. Members of the pharmacy team deal with their mistakes responsibly. But they are not always recording all the necessary details. This could mean that they may be missing opportunities to learn, spot patterns and prevent similar mistakes happening in future. The pharmacy has some operating instructions in place to guide its team members. But it has not always maintained all its records, in accordance with the law or best practice.

Principle 2. Staff

The pharmacy has enough staff to manage its workload effectively. The pharmacy’s team members work well together. But the pharmacy does not provide many resources to help keep the team’s skills and knowledge relevant or up to date. This could affect how well they carry out tasks and adapt to change with new situations.

Principle 3. Premises

The pharmacy’s premises provide a suitable environment to deliver the service it provides. It has enough space to safely prepare and assemble prescriptions. And the pharmacy is kept appropriately clean.

Principle 4. Services, including medicines management

The pharmacy generally provides its services appropriately. The pharmacy sources its medicines from reputable suppliers. And it mostly has the right systems in place to receive and track prescriptions. But the pharmacy does not always record all the relevant information when interventions have been made, or when people have been advised about their medicines. This limits its ability to show that this has been happening regularly.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment it needs to provide its services safely. And its equipment is kept suitably clean.