The Feel Good Pharmacy (9011329)

Inspection summary findings

Principle 1. Governance

The pharmacy's working practices are generally safe and effective. It has up-to-date written procedures which tell team members how to manage risks and work safely. The pharmacy enables people to give their views on how it can improve its services. The pharmacy's team members keep satisfactory records they need to by law so they can show the pharmacy is providing safe services. They have introduced new ways of working to help protect people against COVID‐19 infection. The pharmacy's team members understand their role in protecting vulnerable people. And they keep people's private information safe.

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Principle 2. Staff

​The pharmacy has enough suitably trained team members to deliver its services safely. They work well together to manage the workload. And they keep their knowledge and skills up to date so they work within their level of competence. Team members can make suggestions to improve services.

Principle 3. Premises

​The pharmacy's premises are clean, secure and suitable for the provision of its services. The pharmacy does not supply any creams through a pharmacy website. The pharmacy's team members have introduced new ways to help protect people from COVID‐19 infection. The pharmacy prevents people accessing its premises when it is closed so that it keeps its medicines and people's information safe. 

Principle 4. Services, including medicines management

​The pharmacy's working practices are mostly safe and effective.  But the source of the cream formulations is unclear. It generally obtains and stores its stock appropriately. The pharmacy team members know what to do if any stock needs to be returned to the suppliers.  The pharmacy makes appropriate checks to satisfy itself that the prescribers it works with are working within UK national prescribing guidelines and good practice guidance so it prescribes its medicines safely. And it makes sure people have all the information they need to use their medicines safely. The pharmacy and prescriber service do not always proactively share information about prescribed treatments with other people responsible for a person’s care. 

Principle 5. Equipment and facilities

​The pharmacy has the facilities it needs for the services provided and it can demonstrate that equipment is regularly cleaned, calibrated and serviced. The pharmacy uses its equipment appropriately to keep people's private information safe.