Inspection outcome: Standards met
Last inspection: 05/06/2023
Pharmacy context
This family-owned distance selling pharmacy is in a shared office building in West Bridgford, Nottingham. It provides private prescribing and dispensing services to people through its website www.thefamilychemist.co.uk. It also sells a small range of medicines and devices through its website. The prescriptions for its services are issued by a Pharmacist Independent Prescriber (PIP). The pharmacy does not offer any NHS funded services and its premises are not accessible to members of the public.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with providing its services. It keeps its
legal records in order, and it manages confidential information appropriately.
The pharmacy uses findings from its audits and feedback it receives from people to help inform the way it provides its services. Pharmacy team members regularly share learning following mistakes made during the dispensing process. And they have the necessary knowledge to recognise and raise safeguarding concerns.
Principle 2. Staff
The pharmacy has a small, dedicated team of people providing its services. Team members engage in continual learning associated with their roles. And they regularly share information and learning to help improve services and to reduce the risk of mistakes.
Principle 3. Premises
The pharmacy premises are clean, hygienic, and secure. The pharmacy’s website is professionally laid out and is set up in a way which enables the pharmacy and its prescriber to make decisions about the suitability of its treatments.
Principle 4. Services, including medicines management
The pharmacy sources and stores its medicines appropriately. And it uses effective audit trails to ensure people receive their medicines in a timely manner. It takes suitable action to ensure its medicines remain fit for purpose. Overall, the pharmacy manages its prescribing services appropriately. And it makes some records of the information it obtains during the consultation process. But these records are not always complete and this may make it more difficult to monitor people's treatment and answer queries about prescribing decisions.
Principle 5. Equipment and facilities
The pharmacy has the required equipment for providing its services. Its team uses the equipment in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |