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Pharmacy inspections

Inspection reports and learning from inspections

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The Chief Cornerstone Ltd (9012799)

GPhC Reference 9012799

Inspection outcome: Standards not all met

Last inspection: 20/01/2026

Since January 2025 our inspection reports are more concise and accessible - find out more about the changes

Improvement action plan

 

Pharmacy context

The pharmacy is in a parade of businesses in a residential area in Rickmansworth. It dispenses NHS and private prescriptions, sells over‐the‐counter medicines and offers healthcare advice. It supplies medicines in multi‐compartment compliance packs for people who have difficulty managing their medicines. The pharmacy delivers medicines to people’s homes and provides NHS Pharmacy First and new medicines services. It has a website www.theonlychemist.com to sell medicines and other items.

This was the first routine inspection of the pharmacy since it relocated from nearby premises July 2025.


Inspection summary findings

Principle 1. Governance

Standards not all met


The pharmacy has SOPs but they refer to another branch and require tailoring to the activities in this pharmacy. The processes described within the SOPs are not all being followed. For instance the delivery SOP. The pharmacy has a risk assessment for its community pharmacy services which will require review to update it when new services are introduced and in response to incidents.
The pharmacy keeps insufficient records of dispensing mistakes to spot patterns or trends and prevent recurrence. The pharmacy record should be accurately completed by the RP whose role is to secure the safe and effective running of the registered pharmacy when it is operational.



Principle 2. Staff

Standards met

Principle 3. Premises

Standards met

Principle 4. Services, including medicines management

Standards met


The pharmacy's services are generally accessible and the pharmacy makes adjustments where possible to help people. But the entrance door is heavy to push open. The pharmacy does not always maintain an effective audit trail to identify the individuals who dispensed and checked medicines. And it does not keep a delivery audit trail in line with the delivery SOP. The pharmacy should make sure it safeguards people purchasing medicines which may be liable to misuse.


Principle 5. Equipment and facilities

Standards met

Pharmacy details

123 Uxbridge Road
Rickmansworth
WD3 7DN
United Kingdom

Find nearby pharmacies

View inspection report (PDF 113.2KB)

What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.