Pharmacy context
This is a community pharmacy in a residential area of Greenford. The pharmacy provides a core range of services including dispensing prescriptions for people at home and for people living in residential and care homes. It has a selection of over-the counter medicines and other pharmacy related products for sale. It also delivers medicines to people who cannot collect their prescriptions.
Inspection summary findings
Principle 1. Governance
The pharmacy does not do enough to identify and manage the risks associated with its services. And the procedures it follows are not adequate for the safe and effective running of the pharmacy. The pharmacy does not do enough to ensure that its records accurately reflect its transactions. And it does not do enough to ensure that it keeps its records in the way the law requires.The pharmacy has insurance to cover its services. And it knows how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy does not adequately train all its team members for the tasks they carry out. And it does not always have enough suitably trained and skilled team members available to deliver its services safely and effectively.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. And they are adequately clean and secure. But some areas of the pharmacy are cluttered. And its workspace does not fully benefit from the total space available.
Principle 4. Services, including medicines management
The pharmacy does not ensure that it keeps all its medicines for dispensing in appropriate packaging. It also does not ensure that it stores them properly. And it does not make all the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use to protect people’s health and wellbeing. The pharmacy tries to make its services accessible for people. But it does not do enough to ensure that people can access its main services when they need them. And it does not give up-to-date, appropriate information about the availability of its services. The pharmacy team gets its medicines and medical devices from appropriate sources.
Principle 5. Equipment and facilities
In general, the pharmacy has the equipment and facilities it needs to provide services safely. And it generally keeps them clean. The team uses its facilities and equipment to keep people's private information safe. But the pharmacy does not have all the necessary equipment to ensure that it stores all its medicines properly.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.