Inspection outcome: Standards not all met
Last inspection: 10/04/2024
Pharmacy context
This is an independently owned community pharmacy. The pharmacy is on a small parade of local shops and businesses in Greenford. It dispenses prescriptions. And it has a selection of over‐the‐counter medicines and other pharmacy related products for sale. And it can provide medicines in multi-compartment compliance packs for people who need them.
Inspection summary findings
Principle 1. Governance
The pharmacy does not do enough to identify and manage the risks associated with its services. And the procedures it follows are not adequate for the safe and effective running of the pharmacy. The pharmacy does not do enough to ensure that keeps its records in the way the law requires. Or to respond to feedback from the General Pharmaceutical Council (GPhC). The pharmacy has insurance to cover its services. And it knows how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy has enough suitably trained and skilled team members for the tasks it carries out. And team members support one another adequately. Team members are comfortable about providing feedback to one another. And they consult the SI when they need his support. But they do not work together closely enough to ensure that essential tasks are completed properly. And in the way the law requires.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. And they are adequately clean and secure. But some areas of the pharmacy are cluttered. And its workspace does not fully benefit from the total space available.
Principle 4. Services, including medicines management
The pharmacy does not ensure that it keeps all its medicines for dispensing in appropriate packaging. It also does not ensure that it stores them properly. And it does not make all the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use to protect people’s health and wellbeing. The pharmacy tries to make its services accessible for people. And the pharmacy team gets its medicines and medical devices from appropriate sources.
Principle 5. Equipment and facilities
In general, the pharmacy has the equipment and facilities it needs to provide services safely. And it generally keeps them clean. The team uses its facilities and equipment to keep people's private information safe. But the pharmacy does not have all the necessary equipment to ensure that it stores all its medicines properly.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.