Inspection outcome: Standards met
Last inspection: 12/03/2020
Pharmacy context
This is a community pharmacy located in the village of Bournville by the Cadbury factory in Birmingham. The pharmacy dispenses NHS and private prescriptions. It provides advice, sells a range of over-the-counter medicines and delivers people’s prescriptions. The pharmacy supplies medicines inside multi-compartment compliance packs to people if they find it difficult to manage their medicines. And it provides medicines to residents in care homes.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages risks appropriately. The pharmacy’s team members record the mistakes that happen during the dispensing process. They learn from them. But as the pharmacy does not formally review or record its internal mistakes, this makes it harder for team members to spot patterns and help prevent the same things happening again. The pharmacy adequately maintains most of the records that it needs to. But it has inaccurate information or missing details in some of its records. This could mean that the team may not have enough information available if problems or queries arise in the future.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. The pharmacy’s team members are suitably trained or are undertaking the appropriate training for their role. They understand their roles and responsibilities. The regular pharmacist looks to keep the team’s skills and knowledge up to date. And staff can progress in their roles.
Principle 3. Premises
The pharmacy’s premises provide an adequate environment to deliver its services. The pharmacy is clean. Parts of it are currently being refurbished. And it now has a private space where conversations and services can take place.
Principle 4. Services, including medicines management
In general, the pharmacy provides its services in a suitable manner. It obtains its medicines from reputable sources and largely stores them appropriately. The pharmacy team is helpful and team members ensure that their services are readily accessible to people with different needs. And they take extra care with people prescribed high-risk medicines. This helps ensure that people can take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities it needs to provide its services safely. Its equipment is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |