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Pharmacy inspections

Inspection reports and learning from inspections

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The Bank Of Wellbeing (9012136)

Inspection outcome: Standards met

Last inspection: 05/06/2024

Pharmacy context

This pharmacy is located alongside shops and services in the centre of Penkridge, a village in South Staffordshire. It first opened to members of the public in February 2024. It specialises in providing mainly private services such as travel vaccinations, a weight loss clinic, ear wax removal and phlebotomy. The pharmacy does not have an NHS contract, but it is a hub for assembling NHS prescriptions for the six other pharmacies in the Northwood group. 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy manages the risks associated with its services to make sure people receive appropriate care. It carries out regular risk assessments to make sure the services that it provides are safe. The dispensing process is designed so that it includes additional patient safety checks. And the team members understand their role in protecting vulnerable people and they keep people’s personal information safe.

Principle 2. Staff

Standards met

The pharmacy has enough suitably trained and qualified team members to manage the workload and the services that it provides. The pharmacy considers staffing levels as part of future planning for new pharmacy services. The team members plan absences in advance, so they have enough cover to provide the services. They work well together in a supportive environment, and they can raise concerns and make suggestions. 

Principle 3. Premises

Standards met

The pharmacy provides a safe and secure environment for people to receive healthcare services. The pharmacy team has access to multiple consultation rooms for services such as phlebotomy and vaccinations, and if people want to have a conversation in private.

Principle 4. Services, including medicines management

Good practice

The pharmacy’s private pharmacy services meet the needs of the local community, and they are easy to access. It manages its services and it supplies medicines safely. It gets its medicines from licensed suppliers and stores them securely and at the right temperature, so they are safe to use. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide services safely. The pharmacy team stores and uses the equipment in a way that keeps people’s information safe.

Pharmacy details

Crown Bridge
Penkridge
Stafford
ST195AA
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards