Inspection outcome: Standards met
Last inspection: 09/07/2019
Pharmacy context
This is a community pharmacy set within a supermarket near Gatwick airport. It opens extended hours seven days a week. Most people who use the pharmacy also use the supermarket. The pharmacy sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. It offers winter influenza (flu) vaccinations and a private health check service.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately monitors the safety of its services. It has appropriate insurance to protect people if things do go wrong. And it generally keeps all the records it needs to by law. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards and identify and manage risks appropriately. And they usually keep people’s private information safe. The pharmacy team generally logs, reviews and learns from the mistakes it makes. And it understands its role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to provide safe and effective care. But it could do more to make sure it has the right people working at the right time. The pharmacy’s team members make appropriate decisions about what is right for the people they care for. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets. The pharmacy encourages its team members to give feedback. And its staff work effectively together as a team and have a work culture of openness, honesty and learning. They receive set aside time to train and to keep their skills and knowledge up to date. And they learn from their own and other people’s mistakes.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare.
Principle 4. Services, including medicines management
The pharmacy makes sure that its services are accessible and meet the needs of the community it serves. It promotes the benefits of its services too. The pharmacy’s working practices are safe and effective. Members of the pharmacy team are helpful. And they generally make sure people have the information they need so that they can use their medicines safely. The pharmacy team checks stocks of medicines regularly to make sure they are in-date and fit for purpose. The pharmacy gets its medicines from reputable sources and usually stores them appropriately. And it generally disposes of people’s waste medicines safely too.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and the facilities it needs to provide its services safely. But it could do more to make sure its equipment is properly maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |