Inspection outcome: Standards met
Last inspection: 17/12/2019
Pharmacy context
This is a community pharmacy set within a supermarket. It is in the centre of a town, on the outskirts of Nottingham. The pharmacy opens extended hours over seven days each week. It sells over-the-counter medicines and dispenses NHS and private prescriptions. It offers advice on the management of minor illnesses and long-term conditions. The pharmacy supplies some medicines in multi-compartment compliance packs designed to help people to remember to take their medicines. And it offers some private health services including a travel health service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. It advertises and responds to feedback about its services appropriately. The pharmacy keeps people’s private information secure. And it generally keeps the records it must by law. Pharmacy team members understand how to recognise, and report concerns to protect the wellbeing of vulnerable people. They act openly and honestly by sharing information when they make mistakes during dispensing. And they act to reduce risk following these mistakes. But they do not always record their mistakes or the outcomes of these discussions. This may mean they miss opportunities to share learning and measure the success of the actions they take to help reduce risk.
Principle 2. Staff
The pharmacy has suitably skilled and knowledgeable people working to provide its services safely and effectively. Pharmacy team members complete regular learning relevant to their role. And they receive support and time at work to complete this learning. They feel confident raising any professional concerns they may have. And they engage in discussions relating to patient safety and risk management.
Principle 3. Premises
The pharmacy is clean, secure and suitably maintained. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are fully accessible to people. Pharmacy team members ensure that people using the pharmacy receive relevant information about the medicines they are taking. And people who have their medicines dispensed in multi-compartment compliance packs are well supported by the pharmacy team. The pharmacy has processes which help identify and manage the risks associated with providing its services. It obtains its medicines from reputable sources. And it stores and manages its medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. It monitors it equipment to ensure it remains in safe working order. And pharmacy team members act with care by using the pharmacy’s facilities and equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |