Tesco Instore Pharmacy (1105005)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services. And it keeps the records it needs to by law. The pharmacy has written procedures that the team follows. And it has appropriate arrangements to protect people’s private information. People using the pharmacy can raise concerns and provide feedback. The pharmacy team members respond well when errors happen. And they discuss what happened and they act to prevent future mistakes. But the detail they record is sometimes limited. So, they may be missing out on some learning opportunities to prevent similar mistakes from occurring. The pharmacy team members understand their role in protecting vulnerable people. And they know how to raise concerns with other agencies as required. And act to help people.

Principle 2. Staff

The pharmacy has enough qualified staff to provide safe and effective services. The pharmacy team members are competent and have the skills and qualifications they need for their role. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work.

Principle 3. Premises

The pharmacy is safe and clean, and suitable for the pharmacy services it provides. People can have private conversations with a pharmacist or team member in the consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices. It supplies medicines in multi-compartmental compliance packs to assist people to take their medicines at the right time. The pharmacy obtains its medicines from reputable suppliers. And it stores its medicines appropriately. It has the equipment to dispose of medicines as required. It takes the right action if it receives any alerts that a medicine is no longer safe to use. And takes the correct action to return it to the supplier.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.