Tesco Instore Pharmacy (1093167)

Inspection summary findings

Principle 1. Governance

The pharmacy has procedures to identify and manage risks to its services. And, pharmacy team members follow them to complete the required tasks. The pharmacy protects people’s confidential information. And, it generally keeps the records it must by law. Pharmacy team members know how to help safeguard the welfare of children and vulnerable adults. Pharmacy team members record and discuss mistakes that happen. They use this information to learn and reduce the risk of further errors. But, they don’t always collect information about the causes of mistakes to help identify patterns and inform the changes they make. So, they may miss opportunities to improve.

Principle 2. Staff

Pharmacy team members are suitably qualified and have the right skills for their roles and the services they provide. The pharmacy provides access to training materials. And pharmacy team members complete training regularly to improve their knowledge and skills. They reflect on their own performance, sometimes discussing training needs with the pharmacist and other team members. And, they support each other to reach their learning goals. Pharmacy team members feel able to raise concerns and use their professional judgement.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the health services provided. And the pharmacy has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy’s services are easily accessible to people, including people using wheelchairs. And the pharmacy provides  a popular stop smoking service. The pharmacy has some systems in place to help provide its services safely and effectively. It stores, sources and manages its medicines appropriately. Pharmacy team members take steps to identify people taking high-risk medicines. And they provide these people with advice to help them take their medicines safely. They dispense medicines into devices to help people remember to take them correctly. They manage this service adequately. But, they don’t regularly provide these people with printed medicines information leaflets. And, they don’t always provide them with descriptions to help identify their medicines. So, people may not have all the information they need to help them take their medicines.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.