Tesco Instore Pharmacy (1092975)

Inspection summary findings

Principle 1. Governance

The pharmacy has up-to-date procedures to identify and manage risks to its services. It has an audit of key governance and safety tasks. But, pharmacy team members don’t always complete the audit to help identify areas where they may need to make improvements. The pharmacy mostly maintains the records it must by law. And it has systems in place to manage people's complaints. Pharmacy team members read and follow the procedures. They complete regular training, so they know how to keep people’s private information secure. They understand how important their role is in keeping people’s private information safe. And, they know what to do if there is a concern about a child or vulnerable adult. Pharmacy team members regularly discuss mistakes that happen. They sometimes use this information to learn and make changes to help prevent similar mistakes happening again. But they don’t always record or discuss information about why they happen. So, they may miss opportunities to improve.

Principle 2. Staff

The pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete regular training. And, they reflect on their own performance, and discuss any training needs with the pharmacist. The pharmacy team members can discuss issues and act on ideas to support the safe delivery of services. But they don’t always establish and discuss specific causes of mistakes in dispensing. So, they may miss chances to learn from errors and make changes to improve safety.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the health services provided. And the pharmacy has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy is accessible to people. And it generally provides its services safely and effectively. It stores, sources and manages medicines safely. The pharmacy team members dispense medicines into devices to help people remember to take them correctly. They provide information with these devices to help people know when to take their medicines. And to identify what they look like. The team takes steps to identify people taking high-risk medicines. And it provides them with some advice to help people take these medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect confidentiality.